Privacy Policy

1. Who is responsible for your information

Sentry Asset Protection Ltd is the controller of personal information collected for its website enquiries. We provide vacant property management, live-in caretakers, professional security guarding and CCTV solutions in the UK.

2. Information we collect

Contact and quotation forms collect your name and email address, plus a property location and message if you choose to provide them. Calculator enquiries also include your selected hourly guarding rate, vacancy period and resulting illustrative estimate. A submission reference and creation date are stored with the enquiry.

Please do not include sensitive personal information, access codes or information about other people unless necessary. The calculator can be used without providing contact details; its selections are sent to us only when you submit an enquiry.

Website delivery may involve technical information such as your IP address, browser information, requested resources and errors. The consent preference stored on your device is explained in our Cookie Policy.

3. Purposes and lawful bases

• Responding to enquiries and assessing requirements: our legitimate interests in responding to business enquiries and arranging appropriate property protection, balanced against your rights.
• Preparing a quotation at your request: steps before entering a contract, where you are the prospective contracting individual. For company representatives, we rely on legitimate interests in managing business enquiries.
• Website delivery, security and essential privacy preferences: legitimate interests in operating a reliable and secure website and respecting visitors’ choices.
• Legal obligations: where applicable, we use information to meet a specific legal duty.
• Optional tracking: consent, if such services are introduced and consent is required. None is currently installed in the public website’s own code.

Submitting an enquiry does not subscribe you to a marketing list. No external email, CRM or marketing service is used to process website enquiries, as confirmed by Sentry.

4. How enquiries are processed and protected

Forms are validated in your browser and on the server, then saved to a private submissions store through Lovable Cloud. A confirmation is shown only after the record has been saved. The website does not publish enquiry records or provide visitors with a live customer dashboard. Sample weekly reports are demonstration content, not customer records.

Sentry states that enquiry access is for its admin. The public website has no enquiry-reading screen. Validation and restricted public access reduce risk, but no website can guarantee absolute security.

5. Services and recipients

Lovable provides the website platform, cloud enquiry storage and media delivery. Google Fonts supplies the Cormorant Garamond and Karla web fonts; your browser requests these from Google, which receives connection information such as your IP address.

Information may also be disclosed where required by law or necessary to establish, exercise or defend legal claims. We do not sell enquiry data.

Before publication: Sentry must confirm the platform’s processing agreements, subprocessors, hosting locations, technical log retention and any international transfers. If information is transferred outside the UK, the applicable adequacy arrangements or appropriate safeguards must be confirmed and documented. This draft does not assert a verified hosting region or transfer mechanism.

6. How long information is kept

Sentry’s stated retention period for unsuccessful enquiries and quotation requests is one month, after which its admin should delete them unless a specific legal requirement or claim justifies continued retention. Enquiries that become customer relationships require a separate, confirmed retention schedule for contractual records.

Implementation note: automatic deletion is not currently configured. Sentry must put the admin deletion process in place before publication. Technical logs and backup copies may follow separate provider schedules, which remain to be confirmed.

7. Your rights

Under the UK GDPR and Data Protection Act 2018, you may request access, correction, erasure, restriction or portability of your personal information where applicable. You may object to processing based on legitimate interests and to direct marketing. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of earlier processing.

Contact us using the details above. We may need proportionate information to verify your identity. We normally respond within one month; legally permitted extensions may apply to complex or multiple requests, and we will explain any extension or applicable exception.

You may complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or by telephone on 0303 123 1113. You do not need to contact us first, though we welcome the chance to resolve concerns.

8. Scope and updates

This policy covers the website and its enquiries. It is not a site-specific CCTV surveillance notice or a complete policy for residents, staff or contracted property services. Separate notices may be required for those activities. We will update this policy when our practices change.